Air Rage Information Resources
Extreme misbehavior by unruly passengers, often called air rage or sky rage, can lead to some tense moments in the air and may even put crew members and passengers at risk. Reasons for such behavior include excessive alcohol consumption, smoking bans, crowding, and long flights, psychological feelings of a loss of control, or problems with authority figures. The following resources should provide the passenger or the airline professional with insights into how to deal with these situations.
An Unruly Southwest Passenger Killed by Other Passengers
http://airsafe.com/issues/rage.htm -- Revised 22 MARCH 2012